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The reservations menu...
Raging Thunder Adventures is one of Australias
largest adventure operators. They use Respax Enterprise
inhouse with the Respax Netwizard connected directly
to the database. All tours, setups and tour web
content is controlled from the software. This
study takes you through screens shots as public
and agents sees it.
The NetWizard is intergrated into their website
and customised to suite their colour schemes.
Product List Template...
Raging Thunder uses the Product List template
to which all data content is derived from the
ResPax database including Images, descriptions
and prices. You can choose to book directly from
this page or get more detailed information about
a particular tour.
Product Details...
If you chose More Info, you will land on Raging
Thunders main tour details template. Like the
product details, all data content including images
are derived from the database.
The content of this template can be modified
from either the Respax
for Windows suite of products or from the
Respax Online Operator
interface.
Book now will take you straight to the booking
wizard for Tully River Rafting...
The first Step - the Travel Date screen
If you chose Book now from product details or
product list, you will get the first step of the
online booking wizard. Chose the date you want
to travel and proceed to the next screen. Alternativly,
the booking can be set as a Open Ended date which
means that the booking will be unconfirmed but
money will be collected in the booking wizard.
Choose basis of tour...
Depending on the complexity of the tour your
are booking, you will be asked to specify basis
option for each tour. Basis and subasis determines
which price matrix should be used. There is no
physical limit to how many basis and pricematrices
you can setup for a tour. Practically, you would
want to keep it as simple as possible...
The Pax details screen...
The pax details screen collects pax numbers,
pax name, voucher and pickup details from the
agent or patron using the booking wizard. Specific
comments can be added here. These comments will
show on bus and tour manifests.
The pax screen will also show realtime availability
for this tour for the choose date. If the tour
is full, a message will appear to advise that
the tour is fully booked!
Credit card authentication...
Credit card details are collected on the screen
after pax just before committing the booking.
If you are an australian business, credit card
can be authenticated realtime and money transfered
into your account in a couple of days. If the
patron does not have any money on their credit
card, the booking can not commit. Details are
collected of a fully secure SSL link.
If you are logged in as an agent, you get several
options on how to pay depending on the credit
status of you company with the operator.
Click next to commit the booking!
Finally, the confirmation screen...
.... and then you are done!... The confirmation
screen details the options you have chosen for
this booking. A confirmation number can be used
to reference this booking at a later stage. The
booking is committed directly into the database
and the pax number has effected availability.
This screen also has a print-friendly screen.
Logging in as an Travel Agent...
You can give access to your travel agents outthere.
... setup a userid and password for each user
in an agent organisation and give them the link...
The Agent Home page..
The agent homepage shows a list of primary tours
and lets the Raging Thunder book their tours directly.
All commission structures applicable for the agent
will be used when booking in the wizard. Each
agent can also maintain their own set of users.
Each agent can search, edit and cancel their own
bookings.
The ResPax NetWizard
has proven to be a great way for Raging Thunder
to decrease their Call Centre load. It has also
let them significantly improve the service they
offer to overseas agents as the agents can now
book directly and does not have to wait for confirmations.
Backpackers are finding the site and are booking
directly from internet cafes.
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