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Respax Newsletter February 2010 |
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Hello!
The year is off to a running start and we can't wait for the quarter to end before telling you about all that is happening!
New Respax operators are joining the network at a rapid rate, and our Respax Lite or Enterprise products are currently being trialled or tested all over the globe for tour operations in countries such as South Africa, USA, Belize, New Zealand, United Arab Emirates, France, Thailand, Malaysia, Indonesia, Fiji, Turkey, Greece, France, Kenya, The Philippines, Mexico ... the list goes on! Very exciting!
Needless to say, as the number and spread of operators increase, so will agent awareness of Respax agent tools around the world. Read below about our initiatives to improve communications and business prospects between Respax operators, and Respax operators and agents through online networking.
We are still busy on the development side of the business, with the newly released Respax Lite accommodation module improving the reservations process for overnight tours and finding a market with small accommodation operators.
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Peru Travel Confidential
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New Accommodation Module Released!
Lite operators can now sell overnight tours incorporating an accommodation component. Step-by-step documentation is available on our website and instructional videos will added shortly.
This accommodation module is also suitable for small accommodation places such as holiday homes and B&Bs. View an example of the Lite web voucher incorporating the accommodation module on the Trinity Tropical Oasis website.
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LinkedIn Groups
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About LinkedIn
LinkedIn connects you to your trusted contacts and helps you exchange knowledge, ideas, and opportunities with a broader network of professionals. To give you an idea of the potential through this online networking website, LinkedIn has more than 60 million users in more than 200 countries and territories and continues to expand. Visit the LinkedIn Learning Center for more information.
Ingrid, Respax Client Account Manager, will be sending out invitations to join LinkedIn and the groups we have created to assist your business to explore online networking opportunities. We encourage you to add postings to these websites asap in order to get the ball rolling, even if it is just a few words to introduce yourself and your business to other group members.
LinkedIn Group: Respax Tour Operators
We have created this group so you can communicate easily between each other, ask questions, seek partnerships, obtain feedback about other operators' experiences, etc.
LinkedIn Group: Respax Travel Agent Opportunities
The purpose of this group is for operators to introduce themselves to potential agents (and vice-versa), advise on attendances at special events (e.g. trade shows), educate existing and current agents on the free Respax tools for connecting to operators, etc.
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Cairns Region Tourism Association Award Winners
Congratulations go to Margaret & Stephen Coop of Melaleuca Resort in Palm Cove who have been recognised for their excellence in customer service. Melaleuca Resort is a member of QRAMA and have Respax Tour Voucher for direct bookings with Respax tour operators.
Agent Feature: Sea Temple Palm Cove
Sea Temple Palm Cove of Mirvac Hotels & Resorts use Respax Tour Voucher to view availability information and make direct bookings with Respax tour operators. They also use it as a complete (free) tour desk scenario, creating booking vouchers for non-Respax tour operators then accessing the tour desk reports to view information on their total tour desk sales.
Next newsletter we spotlight agents on the Sunshine Coast.
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Operator Mapping Requests
It's great to see an improvement in the time taken by operators to respond to mapping requests. Approving mapping to new agents brings new business, mapping to existing agents reduces your company's overheads in taking bookings. Making your tours available for direct and easy bookings by agents may give you a competitive advantage.
Just a reminder Enterprise customers need to check their mapping request emails, and Lite customers need to refer to the Agents tab (Outstanding Mapping Requests section) on a regular basis (perhaps set an alarm in your email program).
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Search Engine Optimisation Tools
Improving your website hit rate through search engine optimisation.
Get a good grounding on Google's guidelines to search engine optimisation with the Google Search Engine Optimization Starter Guide.
Try Google's Keyword Suggestion Tool to find out popular searches on related words and terms.
Check your competitors' website:
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