Case Studies
There a lots of tour operators just like you that are using Respax reservations systems to improve their business work processes, streamline their operations, enhance their marketing strategies and provide better service to their customers and agents. The rewards in savings and increased revenue far outweigh the small investment in the products they are using.
Read below how some of the Respax tour operators are currently using the reservations software, and keep informed with the latest news on Respax.
Discover why agents are plugging in to the Respax Operator Network.
Respax Enterprise
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Big Cat Green Island Cruises - Day Cruises
ResPax Enterprise helps Big Cat Green Island Cruises manage their day cruise/ferry operation from receiving bookings over phone or web to manifesting and exporting to most accounting packages. Respax assists the Reservations staff to take quick, consistent and accurate bookings by feeding preconfigured commissions, prices, discounts and payments into the booking.
The Respax reservations software automates the following tasks which Reservations staff previously did manually: monthly reports, ticketting, bus manifests, combination itineraries, tax invoices, snorkel deposit form. It organises all the components and timings of bookings (eg. submarines, lunch, diving or snorkelling session, etc) and extras such as bouyancy vests, for printing on the voucher and inclusion in reports for staff on board the vessels, the Accounts Department and management.
Reservations staff comments: "We used to need 2-3 more Reservations staff." "I save 4-5 hours per month on preparing reports (related to Reservations)". "The system gives you to tools to find and fix problems. It filters out mistakes easily. Before Respax, you could have 2 or 3 people just hunting for the problem for half the day and now Respax does it for them." "Saves 2-3 hours (a day) in bank reconciliations".
View QLD Information and Communication Technology case study - $180,000+ in savings for Big Cat Green Island Cruises
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Tropic Wings
Respax is an integral part of Tropic Wings and helps to manage their day to day operations over their large fleet of coaches including call centre bookings, website bookings, complex tour package setup, accounts exporting and full operations to managment reporting.
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Foaming Fury – Adventure Day Trips
Foaming Fury in Cairns uses Respax to take bookings over their website and phones for their white water rafting trips and Cape Tribulation day trip coaches. Respax produces bus and tour manifests for multiple daily departures and ensures that all money and vouchers are collected properly.
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Adventure Tours Australia – Outback Extended Tours
Adventure Tours Australia uses Respax to manage their very busy routes between South Australia and Northern Territory. They are extensively using the Respax web interface to promote and secure direct consumer bookings from their website.
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Stray Travel – Hop On Hop Off Bus Tours
Stray Travel runs hop on - hop off routes from North Island to South Island. Respax manages their complex scheduling requirement enabling Stray to book passengers on partial legs of their routes. Respax pulls all the bookings together and helps Stray roster resources and print manifests for each of the coaches.
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Ocean Spirit – Day Cruises
Ocean Spirit in Cairns operates day cruises to the local sandy cays. Most of their tours include optional diving and snorkelling. Respax produces separate Options Manifests enabling Ocean Spirit Dive Instructors to quickly and accurately prepare approprate dive gear and collect any outstanding money.
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Paperbark Tours – Scenic Tours
Paperbark Tours uses Respax to manage their unique scenic tours between Sydney and Melbourne. Paperbark uses the Respax web interface to extend real-time availability and immediate confirmations over their websites to both agents and direct consumers.
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Raging Thunder – Scenic Tours
Raging Thunder runs early morning scenic trips on the Atherton Tablelands. Respax helps them take bookings over their website and phone. It also creates bus manifests for each driver with pickup times and location to ensure no one gets missed on any of the 5am pickups.
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Fraser Explorer Tours – Multi Day Tours
Fraser Explorer Tours operates a number of single and multi-day tours from Hervey Bay. Respax is used to take bookings over the phone and organise the various manifests required for all days. Respax also provides a real-time booking interface for their website.
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Finders Keepers Gold – Prospecting Tours
Finders Keepers Gold runs a number of prospecting tours in Western Australia. They use Respax to manage not just their inhouse phone bookings and day manifesting but also use the Respax web interface to offer direct consumer bookings on their websites. The Respax interface enables them to offer real-time availabilities, real-time credit card authentication and immediate confirmations without the need to call.
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Blazing Saddles – All Terrain Vehicle Touring
Blazing Saddles in Kuranda offers a number of horse riding and ATV tours departing continuously throughout the day. Respax helps coordinate each departure, ensuring all money is collected properly and then later reconciled into their accounting system.
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Respax Operator Network
(Direct Access)
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DCMRes - Cairns Tour Desks
DCMRES is an internet based tour desk management system managing 75+ tourdesks in the Cairns region. DCM connects directly to Respax tour operators through the Respax Operator Network accessing realtime availability as well as writing bookings directly into the remote operators' Respax reservation system.
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TicketMates - Gold Coast Ticketing Solutions
TicketMates based on the Gold Coast provides online ticketing solutions to the regional agents and tour desks. TicketMates have developed a direct connection to the Respax Operator Network (RON) and provides direct bookings over RON to all Respax tour operators in their portfolio.
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V3 Open Booking Exchange
V3 is a Perth based open booking exchange providing booking factilities to a broad range of Australian accommodation and tour operators. V3 uses the Respax Operator Network as a pass-through portal to deliver bookings directly to all the Respax tour operators.
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Peter Pans Adventure Travel
Peterpans Adventure Travel specialises in servicing the backpacker, student and youth travel market. Peterpans connects to the Respax Operator Network to connect their shops through their own inhouse reservation system directly to operators in real-time.
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JTB - Japanese Agent
JTB is the largest travel agency serving visitors from Japan to Australia. JTB connect through the V3 Open Booking Exchange which uses the Respax Operator Network as a pass-through portal to deliver bookings directly to all the Respax tour operators.
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