FAQs - Fees
The FAQ categories below reflect pre-sales enquiries. If you have technical/user enquiries, please refer to our user documentation.
Can you please explain what the 0.95% commission on the transaction fee is for?
This fee is specifically for booking traffic that we bring you across the Respax Operator Network. All Respax clients have the choice to be connected to our own operator network that allows agent organisations to book all of our operators from several web tools (Tour Voucher, Web Widget/Voucher) or directly using an XML API interface (see Respax Operator Network). For example, Peter Pans, JTB, DCMRes, TicketMates, etc, have developed a connection to our network and can book our operators directly from their agent web booking sites.
When do we start paying the monthly user fees?
Respax Lite (extended version): Subscription fees are due in advance from the day of subscription activation. From then on the rental fees are charged automatically on the birthday of the first payment monthly.
Respax Enterprise: Rental fees are due in advance from the day of sign up. The credit card is charged with the first month's rental and the setup fees before we process your application. From then on the rental fees are charged automatically on the birthday of the first payment monthly.
When is the 0.95% commission on transaction fees payable?
The 0.95% commission on the transaction fee is charged on or after the travel date of the booking/s made.
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